What if the gate is closed?

Always double-check that you enter on Martin’s Farm Road, NOT Cool Spring. There is a large double gate on Martin’s Farm Road that may be closed—don’t worry! You may open the gate and close it behind you. Sometimes the gate is closed on days when the Cottage Store is closed, even if the Bloom Room is open.

Do not enter from Cool Spring Rd, where there are signs posted for “Private Residence.”

Where do I park?

As you pull in from Martin’s Farm Road, there is a designated parking area along the wooden fence to your left. From here, you walk past the chicken coop, under the willow tree, to the main apothecary. You’ll see a sign that says “Cottage Store”. Enter the store and look for the door that has a Bloom Room sign.

Winter parking is available directly in front of the Cottage Store.

Do not park in the “Private Residence” area.

When do I pay for my service?

You always pay on site when your service is completed. We use Square, which accepts all major credit cards and has phone tap-to-pay enabled. We will never ask for your payment information before your appointment. Cash transactions are welcome, though we encourage exact change.

What is your cancellation policy?

You have 24 hours to cancel your appointment without the risk of potentially being asked to pay a cancellation fee of no more than 50% of your service. In cases of emergency or illness, such as cold/flu/covid, you will not have any risk of penalty. For recurring late cancellations or no-shows, your practitioner may choose not to reschedule at their discretion.

To help you remember your appointment, our scheduling system, Acuity, sends an email and a text message reminder 24 hours in advance with the option to cancel or reschedule then. You can always cancel or reschedule before 24 hours via your booking confirmation link sent to your email.

Is your office wheelchair accessible?

Yes! If you require accessible parking (closer to the entrance), please let us know ahead of time. The main parking lot is packed dirt (could be muddy if it has rained), and there is a gravel parking area in front of the main entrance with a flat, level wooden deck. There are no stairs to the building or bathrooms, and our practitioners will be happy to assist you with any other mobility needs.

What if I am running late?

If you are running late, please notify your practitioner as soon as possible. For clients who are less than 15 minutes late, this will not affect your appointment time. However, we cannot guarantee a full appointment time for any client over 15 minutes late as there may be more appointments scheduled after you. You will not receive a discount on your appointment if you receive less time.

I have skin allergies. Can you accommodate me?

Many of our products have nut oils. If you have any allergy to oils or plants and fear they may be in our products, please notify us as soon as possible, preferably with at least 24-hours notice. All our products are gluten-free. We will do our best to provide full transparency and accommodate you with whatever product you need to receive care safely.